Need Help?
FAQs
For Vendors Listing
Am I required to have an account to become a Vendor ?
Yes in order to list your products for selling on the site you need to create a seller account and buy a subscription plan
The details of the Subscription Plans are available Here
How do I register as a vendor ?
To register as a vendor on the pet marketplace, visit the website and click on the “Register” button. Choose the subscription plan that is aligned to your products or services.
You will need to provide some basic information such as your name, email address, and the types of pets or pet-related products you sell. Once you make the payment and your account is approved, you can start listing your products on the marketplace.
Do you offer a free trial?
Yes, we offer a 60 days basic subscription plan – no payment required.
How do I manage my orders ?
You can manage your orders on the pet marketplace through your vendor dashboard. When a customer places an order for one of your products or services, you will receive a notification.
You can then view the order details, manage the booking and delivery process, and communicate with the customer through the dashboard.
How can I promote my products ?
There are several ways to promote your products on the pet marketplace. You can optimize your product listings with high-quality images and detailed descriptions, offer promotions and discounts to attract customers, and participate in marketing campaigns and social media promotions run by the marketplace.
How do I receive payment for the products I sell ?
We use a secure payment gateway to process all transactions. When a customer buys a product from you, the payment is automatically processed and the funds are deposited into your account. You can then transfer the funds to your bank account.
What is the duration of the listing ?
Each Subscription Plan is valid for one year. It mentions the number of categories and services that can be listed for each plan.
What payment methods do you accept ?
We accept all major credit cards: Visa, Mastercard, American Express, Discover, Diners Club , PayPal and mobile money.
Who manages the content of individual vendors ?
Our platform lets you create a vendor listing with details of your business. Choose the category your business is associated with and the regions.
If there are multiple categories then create individual listing for each category for better coordination and scheduling with your clients.You can make the changes in your own secure dashboard.
Refunds
There are no refunds on the subscription plan.
Can I change my business data ?
Yes you can do the necessary changes after logging in to your account and do the editing.
What support you give Vendors ?
Our support team is available to solve all your doubts and issues before and after you start your online selling business.
Prohibited and Restricted Services
While you can sell any Pet related products and services , maintaining the safety of our community is a responsibility we take very seriously.
Before listing your services, make sure it is allowed and find out if there are specific rules and conditions on how it should be listed.
Sellers also need to make sure that their services complies with all laws in the respective country.
Make sure your listing follows the guidelines strictly. If it doesn’t, it will be removed, and you may be subject to a range of other actions, including restrictions of your buying and selling privileges and suspension of your account.
Selling unethical services or counterfeit and banned products will make you face legal action.
Process for Vendor Listing
Sign Up for a Seller Account
Choose the Subscription Plan
Pay the Subscription Fees
List Your Services
Start Selling
Receive Your Payments
For Customers
Do you need to have an account to book a service ?
Yes. In order to purchase or book any service you must have an account.
How can I sign up for an account ?
Go to ‘Sign up | Login’ link at top right menu, fill out all fields and click in ‘Create Account’
How does the ‘Sign me in automatically’ work ?
The ‘Sign me in automatically’ is optional, it saves your username and password on your computer and every time you access the page you will be automatically logged in.
Why am I receiving an ‘Account Locked’ message sometimes?
If you attempt to access your account and type in an incorrect password 4 times the account will lock for 1 hour. This is for security reasons.
What happens if I forget my password ?
If you forget your password, please click on the ‘Forgot your Password?’ link on the login page. The password recovery email will be sent to the email address provided from your Contact Information.
The email will contain a link which will redirect the user to the ‘Manage Account’ section, where the password can be updated.
What payment methods do you accept ?
We accept all major credit cards: Visa, Mastercard, American Express, Discover, Diners Club , PayPal and mobile money.
Can I change my personal data ?
Yes you can do the necessary changes after logging in to your account and do the editing.
Refunds
Each Seller have their own refunds policy that will be listed along with the services description.
Buyer Seller Disputes ?
Buyer and Seller protection is our top priority. We can only offer Buyer and Seller Protection if you keep the transaction and all communications related to the transaction on Pooch and Pooch. So please keep all negotiations, sales, purchases, and swaps on Pooch and Pooch.
Will you share my personal information ?
No , We do not share customer information with any third parties .We use your Contact Data primarily to contact you when necessary, including to remind you of upcoming or special offers
We may share information with governmental agencies or other investigation agencies that help us in fraud detection or prevention. We may do so when it is permitted or required by law, protect against or prevent actual or potential fraud , unauthorized transactions , any investigating fraud that has already taken place or respond to claims that any posting or other content violates the rights of third-parties.
Process for Customers
Sign Up for a Customer Account
Browse Services
Confirm A Booking
Make Payment
Confirm completion of services
Leave Feedback if possible