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FAQs

For Vendors Listing

Yes in order to list your products for selling on the site you need to create a seller account and buy a subscription plan

The details of the Subscription Plans are available Here

To register as a vendor on the pet marketplace, visit the website and click on the “Register” button. Choose the subscription plan that is aligned to your products or services.

You will need to provide some basic information such as your name, email address, and the types of pets or pet-related products you sell. Once you make the payment and your account is approved, you can start listing your products on the marketplace.

Yes, we offer a 60 days basic subscription plan  – no payment  required.

You can manage your orders on the pet marketplace through your vendor dashboard. When a customer places an order for one of your products or services, you will receive a notification.

You can then view the order details, manage the booking and delivery process, and communicate with the customer through the dashboard.

There are several ways to promote your products on the pet marketplace. You can optimize your product listings with high-quality images and detailed descriptions, offer promotions and discounts to attract customers, and participate in marketing campaigns and social media promotions run by the marketplace.

We use a secure payment gateway to process all transactions. When a customer buys a product from you, the payment is automatically processed and the funds are deposited into your account. You can then transfer the funds to your bank account.

Each Subscription Plan is valid for one year. It mentions the number of categories and services that can be listed  for each plan.

We accept all major credit cards: Visa, Mastercard, American Express, Discover, Diners Club , PayPal and mobile money.

Our platform lets you create  a vendor listing with details of your business. Choose the category your business is associated with and the regions.

If there are multiple categories then create individual listing for each category for better coordination and scheduling with your clients.You can make the changes in your own secure dashboard.

There are no refunds on the subscription plan.

Yes you can do the necessary changes after logging in to your account and do the editing.

Our support team is available to solve all your doubts and issues before and after you start your online selling business.

While you can sell any Pet related products and services , maintaining the safety of our community is a responsibility we take very seriously.

Before listing your services, make sure it is allowed and find out if there are specific rules and conditions on how it should be listed.

Sellers also need to make sure that their services complies with all laws in the respective country.

Make sure your listing follows the  guidelines strictly. If it doesn’t, it will be removed, and you may be subject to a range of other actions, including restrictions of your buying and selling privileges and suspension of your account.

Selling unethical services or counterfeit and banned products will make you face legal action.

  • Sign Up for a Seller Account

  • Choose the Subscription Plan

  • Pay the Subscription Fees

  • List Your Services

  • Start Selling

  • Receive Your Payments

For Customers

Yes. In order to purchase or book any service you must have an account.

Go to ‘Sign up | Login’ link at top right menu, fill out all fields and click in ‘Create Account’

The ‘Sign me in automatically’ is optional, it saves your username and password on your computer and every time you access the page you will be automatically logged in.

If you attempt to access your account and type in an incorrect password 4 times the account will lock for 1 hour. This is for security reasons.

If you forget your password, please click on the ‘Forgot your Password?’ link  on the login page. The password recovery email will be sent to the email address provided from your Contact Information.

The email will contain a link which will redirect the user to the ‘Manage Account’ section, where the password can be updated.

We accept all major credit cards: Visa, Mastercard, American Express, Discover, Diners Club , PayPal and mobile money.

Yes you can do the necessary changes after logging in to your account and do the editing.

Each  Seller have their own refunds policy that will be listed along with the services description.

Buyer and Seller protection is our top priority. We can only offer Buyer and Seller Protection if you keep the transaction and all communications related to the transaction on Pooch and Pooch. So please keep all negotiations, sales, purchases, and swaps on Pooch and Pooch.

No , We do not share customer information with any third parties .We use your Contact Data primarily to contact you when necessary, including to remind you of upcoming or special offers

We may share information with governmental agencies or other investigation agencies that help us in fraud detection or prevention. We may do so when it is permitted or required by law, protect against or prevent actual or potential fraud , unauthorized transactions , any investigating fraud that has already taken place or respond to claims that any posting or other content violates the rights of third-parties.

  • Sign Up for a Customer Account

  • Browse Services

  • Confirm A Booking

  • Make Payment

  • Confirm completion of services

  • Leave Feedback if possible

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